rX by LVLX is not insurance. It is a prepaid doctor visit and prescription plan. It is not a health insurance policy, not a Medicare prescription drug plan, and not a qualified health plan under the Affordable Care Act, and it does not satisfy any individual or employer coverage requirement.
These Terms include a limitation of liability, a binding arbitration agreement, and a class-action waiver, which affect how disputes between us are resolved. You may opt out of arbitration within 30 days of enrolling. Please read Dispute resolution carefully.
01Acceptance of these Terms
These Terms of Service (the “Terms”) are a binding agreement between you and LVLX, LLC (“LVLX,” “we,” “us,” or “our”), a Wyoming limited liability company with its principal place of business at 1309 Coffeen Ave., Ste. 1200, Sheridan, Wyoming 82801. They govern your use of rxbylvlx.com, any related sites and applications we operate, and any rX by LVLX membership you purchase (together, the “Services”).
By enrolling in a membership, creating an account, or using the Services, you confirm that you have read and agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy, each of which is incorporated here by reference. If you do not agree, do not enroll in or use the Services.
If you are enrolling on behalf of an organization under a Group Plan, you represent that you are authorized to bind that organization, and “you” refers to both you and that organization.
02What rX by LVLX is — and what it is not
rX by LVLX is a prepaid membership that gives members access to virtual consultations with independent licensed healthcare providers and to a published list of prescription medications at no additional cost when those medications are prescribed by an authorized provider and are included on the current list.
It is not insurance
rX by LVLX is not insurance and is not a substitute for health insurance. It is not a health insurance policy, not a Medicare prescription drug plan, not a qualified health plan under the Affordable Care Act, and not minimum essential coverage. It does not cover hospitalization, emergency services, surgery, imaging, laboratory work, specialist care, or any service not expressly described as included in your membership. You remain financially responsible for all care and products not included in your membership.
It is not emergency care
The Services are not an emergency response system. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.
It is not medical advice
Nothing on our websites or in our marketing materials is medical advice. Whether any treatment or medication is appropriate for you is determined solely by a licensed provider exercising independent clinical judgment.
03Eligibility
To enroll as a primary member you must be at least 18 years old, reside in one of the fifty United States, and be able to form a binding contract.
Memberships are available in all fifty states. The availability of any particular provider, appointment time, service, medication, or pharmacy may still vary by state and may change at any time, because provider licensure, pharmacy rules, and prescribing law differ from state to state.
Family memberships may include eligible household members, including minor children, enrolled by a parent or legal guardian who accepts these Terms on their behalf. Minors may not enroll as primary members.
Group Plan memberships are individual-only. They do not include spouse, family, household, or dependent coverage, and minors may not be enrolled under a Group Plan.
We may decline, suspend, or terminate any enrollment that does not meet these requirements.
04Memberships, enrollment, and accounts
We offer individual, family, and organizational Group Plan memberships. The membership you purchase, its price, and the services included are described at the point of enrollment and in any written quote or agreement we provide.
Your account
Each enrolled person receives an individual account. You agree to provide accurate, current, and complete information at enrollment and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
Accounts may not be shared. Allowing another person to use your membership to obtain care or medications is a material breach of these Terms and may result in immediate termination without refund, and may constitute fraud.
Changes to included services
The services and medications included in a membership may change. We will make commercially reasonable efforts to notify members of material changes, but availability of any specific provider, service, medication, or pharmacy is not guaranteed.
05Fees, billing, and renewal
Membership fees are stated at enrollment. Unless your written agreement says otherwise, memberships are billed monthly in advance and renew automatically each month until cancelled.
By enrolling, you authorize us and our payment processors to charge your designated payment method on a recurring basis for all fees, plus any applicable taxes, until you cancel in accordance with our Refund & Cancellation Policy. You agree to keep your payment information current.
Failed payments
If a payment fails, we may retry the charge, suspend access to the Services, and ultimately terminate the membership. You remain responsible for amounts properly owed for periods before termination.
Price changes
We may change membership pricing. For month-to-month memberships we will provide at least 30 days' notice before a price change takes effect, and the new price applies at your next billing date. If you do not agree to a price change, your remedy is to cancel before it takes effect. Group Plan pricing is governed by the applicable written Group Plan agreement.
30-day money-back guarantee
New individual and family members may request a full refund of their first monthly membership fee within 30 days of enrollment. See our Refund & Cancellation Policy for details. This guarantee does not apply to Group Plans.
FSA and HSA
Your membership may be payable with FSA or HSA funds. Eligibility depends on your specific plan and how your fee is allocated. We do not provide tax advice; confirm with your plan administrator or tax advisor before using those funds. We can provide an itemized receipt on request.
06Group Plans
Organizations may purchase memberships for eligible individuals under a written Group Plan agreement. Group Plans are subject to these Terms and to that agreement; where the two conflict, the signed Group Plan agreement controls.
- Term. Group Plan agreements run for 12 months and renew automatically for successive 12-month terms unless written notice of nonrenewal is given at least 90 days before the renewal date.
- Setup fee. A one-time, nonrefundable setup fee applies based on the approved pricing tier.
- Minimum commitment. The contracting organization is financially responsible for the minimum contracted enrollment level and monthly amount throughout the term, regardless of actual participation.
- Payment. The contracting organization pays LVLX directly. Any participant contributions are collected and administered internally by the organization, which is solely responsible for the lawfulness of its own payroll deduction, contribution, and eligibility practices.
- Individual-only. Group Plan memberships do not include spouse, family, household, or dependent coverage.
- Eligibility. The organization identifies and warrants the eligibility of the individuals it enrolls, and will promptly notify us when a person is no longer eligible.
Each organization is responsible for determining, with its own counsel and advisors, how offering or contributing toward this benefit interacts with its other benefit programs and with any laws applicable to it.
07Care, providers, and prescriptions
Independent providers
All clinical services are furnished by independent licensed healthcare professionals and professional entities, not by LVLX. LVLX does not practice medicine, does not employ or supervise treating providers, does not control clinical decisions, and does not interfere with the exercise of independent professional judgment. Your relationship for clinical care is with the treating provider.
Clinical discretion
Whether any consultation, treatment, test, or medication is appropriate is determined solely by the treating provider. A membership does not entitle you to any specific diagnosis, treatment, referral, or prescription. Providers may decline to prescribe, may direct you to in-person care, and may terminate a consultation where virtual care is not clinically appropriate.
Prescriptions and the medication list
A valid prescription from an authorized provider is required for all medications. Medications on the current rX by LVLX list are available at no additional cost when prescribed and clinically appropriate. Medications not on the list, brand-name medications, specialty medications, and certain pharmacy services may involve additional cost. The medication list is subject to change at any time without notice. No controlled substance is guaranteed to be prescribed, and providers prescribe controlled substances only where clinically appropriate and permitted by law.
Included services and responsible use
Unlimited services are subject to clinical appropriateness and responsible, good-faith use. We may review utilization and may suspend or terminate memberships involving abuse, misuse, or use inconsistent with the intended purpose of the plan.
Pet telehealth
Pet telehealth provides general virtual veterinary guidance only. It is not emergency veterinary care and does not create a veterinarian-client-patient relationship where applicable law requires an in-person examination. Pet medication savings are offered through a discount program; actual savings vary by medication, pharmacy, and location, and the maximum advertised savings will not apply to every prescription.
08Wellness Partners and independent representatives
rX by LVLX memberships may be marketed by independent LVLX Wellness Partners. Wellness Partners are independent contractors. They are not employees or agents of LVLX and are not authorized to make representations, warranties, guarantees, or promises about the Services, pricing, medical outcomes, income, or anything else on our behalf.
Only statements published by LVLX in our official materials, on our websites, or in a signed agreement are binding on us. If a Wellness Partner has told you something that conflicts with these Terms or our published materials, our published materials control. Please report any such statement to support@lvlxhq.com.
09Acceptable use
You agree not to: use the Services for any unlawful purpose; provide false, misleading, or another person's information; share, resell, or transfer your membership or credentials; attempt to obtain medications by deception; interfere with, probe, or disrupt the Services or their security; use automated means to access or scrape the Services; reverse engineer any part of the Services; or harass, threaten, or abuse any provider, staff member, or other user.
We may investigate suspected violations and may suspend or terminate access immediately where we reasonably believe a violation has occurred or where continued access presents a risk to any person.
10Intellectual property
The Services, including all text, graphics, logos, marks, layouts, compilations, and software, are owned by LVLX or our licensors and are protected by intellectual property laws. “rX by LVLX,” “LVLX,” and associated logos are marks of LVLX, LLC.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your own personal, non-commercial use as a member. Wellness Partners may use approved LVLX materials only as permitted by their separate agreement. All other rights are reserved. You may not copy, modify, distribute, publicly display, or create derivative works from our materials without our prior written permission.
11Third-party services and links
The Services rely on third parties, including telehealth networks, pharmacy networks, payment processors, and technology vendors, and may link to third-party sites we do not control. We are not responsible for the content, products, policies, or practices of any third party. Your use of a third-party service is governed by that third party's own terms and privacy policy.
12Disclaimers
Except as expressly stated in these Terms and to the fullest extent permitted by law, the Services are provided “as is” and “as available,” and LVLX disclaims all warranties, express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
LVLX does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that any particular provider, appointment time, medication, or pharmacy will be available, or that use of the Services will produce any particular health outcome. LVLX makes no warranty regarding the acts or omissions of any independent provider, pharmacy, or other third party.
Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
13Limitation of liability
To the fullest extent permitted by law, LVLX and its members, managers, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to these Terms or the Services, whether based in contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages.
To the fullest extent permitted by law, the total aggregate liability of LVLX arising out of or relating to these Terms or the Services will not exceed the greater of the amount you paid to LVLX for the membership during the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100).
LVLX is not liable for the professional acts or omissions of any independent licensed provider, pharmacy, or veterinary professional.
Nothing in these Terms limits liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14Indemnification
You agree to indemnify, defend, and hold harmless LVLX and its members, managers, officers, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your misuse of the Services, your violation of any law or the rights of any third party, or, for organizations, your enrollment or eligibility practices under a Group Plan.
15Suspension and termination
You may cancel your membership at any time as described in our Refund & Cancellation Policy. We may suspend or terminate your membership or access to the Services, with or without notice, if you breach these Terms, if we suspect fraud or misuse, if required by law or by a provider or vendor, or if we discontinue the Services.
On termination, your right to use the Services ends immediately. Sections that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — survive termination.
16Dispute resolution
Please read this section carefully. It affects your rights, including your right to file a lawsuit in court and to participate in a class action.
Informal resolution first
Before starting an arbitration or filing any claim, you agree to contact us at support@lvlxhq.com with a short description of the dispute and the relief you are seeking, and to give us 30 days to resolve it informally. We will do the same before bringing a claim against you. Most concerns are resolved at this stage.
Binding arbitration
If we cannot resolve a dispute informally, you and LVLX agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.
The arbitration will be conducted by a single arbitrator. It may be held by telephone or video, through document submission, or in person in Sheridan County, Wyoming, at your election. The arbitrator may award the same individual relief a court could, and the arbitrator's award may be entered as a judgment in any court of competent jurisdiction.
Arbitration fees. For any claim seeking $10,000 or less, LVLX will pay all AAA filing, administrative, and arbitrator fees, unless the arbitrator determines the claim was frivolous or brought for an improper purpose. For larger claims, fees are allocated under the AAA rules.
Small claims and injunctive relief
Either of us may bring an individual claim in small claims court if it qualifies. Either of us may also seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Services.
Class action waiver
You and LVLX agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim will proceed in court and the remainder of this section still applies.
Your right to opt out
You may opt out of this arbitration and class waiver section by emailing support@lvlxhq.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms. Include your name and the email address on your account. Opting out will not affect your membership or any other part of these Terms.
Governing law and venue
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Where a claim is not subject to arbitration, the exclusive venue is the state and federal courts located in Sheridan County, Wyoming, and you consent to personal jurisdiction there. Nothing in this section deprives you of the protection of any mandatory consumer law of your home state.
17State-specific disclosures
Where a state requires disclosure language, refund rights, or contract terms different from those in these Terms, the state's requirements control for residents of that state.
18Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide notice through the Services or by email before the change takes effect. Your continued use of the Services after a change takes effect means you accept the revised Terms. If you do not accept them, cancel your membership before the effective date.
19General
Entire agreement. These Terms, together with the Privacy Policy, the Refund & Cancellation Policy, and any signed Group Plan agreement, are the entire agreement between you and LVLX regarding the Services.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions stay in effect.
No waiver. Our failure to enforce any provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
Electronic communications. You consent to receive communications from us electronically, and agree that electronic notices and records satisfy any legal requirement that they be in writing.