Terms of Service

01About LVLX

LVLX, LLC is a wellness, lifestyle, merchandise, and access platform. At launch, LVLX may offer merchandise, at-home test kit access, telehealth access coupons or vouchers, subscription access, partner enrollment options, and related customer or partner account services.

LVLX does not practice medicine. LVLX does not provide medical advice, diagnosis, treatment, prescriptions, pharmacy services, lab interpretation, or clinical decision-making.

Any medical consultations, prescriptions, treatment decisions, laboratory services, pharmacy services, or other regulated health services are provided solely by independent licensed third-party providers, labs, pharmacies, or telehealth partners.

All medical consultations, prescriptions, and treatment decisions are made solely by independent licensed medical providers.

02United States Only at Launch

The LVLX website, products, and services are intended for customers located in the United States only at launch.

LVLX does not represent that its website, products, services, partner program, telehealth access, test kit access, or any related offering is appropriate, lawful, or available outside the United States.

03Eligibility

You must be at least 18 years old to access the website, create an account, make a purchase, enroll as an LVLX partner, purchase telehealth access, purchase test kit access, or use any LVLX service.

By using the website, you represent and warrant that:

1. You are at least 18 years old.
2. You are located in the United States.
3. The information you provide to LVLX is accurate, current, complete, and belongs to you.
4. You are authorized to use any payment method submitted through the website.
5. Your use of the website does not violate any applicable law, regulation, or agreement.

04Products and Services Offered

LVLX may offer or facilitate access to the following:

1. LVLX merchandise, including shirts, caps, and related apparel or branded items.
2. Telehealth access coupons, vouchers, subscriptions, or related access products.
3. At-home test kit access through third-party providers, including Bio X or other testing partners.
4. Partner enrollment options for individuals who wish to participate in the LVLX partner program.
5. Customer and partner back-office account access.
6. Health supplements or wellness products in the future, if and when made available.

Product and service availability may change at any time without notice.

LVLX reserves the right to add, remove, modify, discontinue, limit, or restrict any product, service, subscription, coupon, voucher, access product, or website feature at any time.

05Telehealth Access and Medical Provider Disclaimer

LVLX may offer telehealth access products, coupons, vouchers, subscription access, or related access products that may be redeemed or used in connection with third-party telehealth services.

LVLX does not provide the medical visit. LVLX does not employ, supervise, control, or direct the independent licensed medical providers who may evaluate customers. LVLX does not make prescribing decisions. LVLX does not guarantee that any customer will receive a prescription, medication, diagnosis, treatment, medical approval, provider recommendation, or specific health outcome.

A licensed medical provider may determine that a customer is not eligible for a requested treatment, prescription, program, product, or service. That decision belongs solely to the licensed medical provider.

Any medical intake forms, medical records, protected health information, prescriptions, lab results, provider communications, or clinical information are handled by the applicable third-party medical provider, lab, telehealth partner, pharmacy, or other regulated entity according to their own terms, privacy policies, HIPAA notices, consent forms, and applicable law.

Customers should not send medical records, prescriptions, lab results, health questionnaires, diagnoses, symptoms, or protected health information to LVLX customer support.

06Rx by LVLX

"Rx by LVLX" is a brand name or program name used by LVLX to describe access to third-party telehealth-related services, coupons, vouchers, subscriptions, or customer pathways.

"Rx by LVLX" does not mean that LVLX writes prescriptions, sells medications, dispenses medications, ships medications, operates a pharmacy, provides medical care, or makes medical decisions.

Prescription decisions, if any, are made only by independent licensed healthcare providers. Pharmacy fulfillment, if any, is handled only by licensed pharmacy partners or third-party pharmacy providers.

LVLX does not sell medications of any type. LVLX connects customers to licensed third-party providers or access pathways where appropriate.

07At-Home Test Kits and Lab Services

LVLX may offer access to at-home test kits or lab-related products through third-party providers, including Bio X or other testing partners.

LVLX does not perform laboratory testing, interpret lab results, provide medical conclusions, diagnose conditions, or provide treatment recommendations based on lab results.

Any sample collection, laboratory testing, result delivery, medical review, clinical interpretation, or related service is provided by the applicable third-party lab, provider, or testing partner according to its own terms, policies, privacy practices, and applicable law.

08No Medical Advice

All content on the LVLX website is provided for general informational, educational, marketing, or commercial purposes only.

Website content is not medical advice and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare provider regarding any medical condition, treatment, medication, supplement, health concern, test result, or wellness decision.

Do not disregard professional medical advice or delay seeking medical care because of something you read on the LVLX website or in LVLX materials.

If you believe you may have a medical emergency, call 911 or seek emergency medical care immediately.

09Health, Wellness, Weight Loss, and Testimonial Disclaimers

LVLX may display general wellness information, customer experiences, testimonials, partner stories, product-related information, or educational content.

Results are not guaranteed. Individual results vary.

Testimonials, before-and-after examples, customer stories, or partner experiences are not promises, guarantees, or typical results.

LVLX does not guarantee weight loss, health improvement, increased energy, hormone optimization, medical approval, prescriptions, medication access, income, commissions, rank advancement, or any specific result.

Any wellness or supplement-related products, if offered, are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally permitted.

10Account Types

LVLX may offer separate account types, including customer accounts and partner accounts.

Customers may purchase eligible products or services without becoming LVLX partners.

Individuals who wish to become LVLX partners may be required to complete partner enrollment, pay a one-time partner enrollment fee, and place an eligible product or service order as configured by LVLX at checkout.

Partner status is subject to the LVLX Policies and Procedures, Compensation Plan, Partner Agreement, and any additional partner terms provided by LVLX.

11Partner Enrollment

The LVLX partner enrollment fee is currently $59 and is a one-time fee for individuals who choose to enroll as LVLX partners.

The partner enrollment fee is non-refundable.

Customers do not pay a partner enrollment fee unless they choose to enroll as LVLX partners.

An individual cannot become an LVLX partner without completing the required partner enrollment process and placing any required eligible product or service order.

Enrollment as a partner does not guarantee income, commissions, rank advancement, bonuses, business success, customer acquisition, sales, or any financial result.

LVLX partners are independent contractors and are not employees, agents, franchisees, legal representatives, or joint venture partners of LVLX.

Partners may not make unauthorized income claims, lifestyle claims, medical claims, treatment claims, product claims, prescription claims, pharmacy claims, lab claims, or any claims that LVLX has not approved in writing.

Partners must comply with all applicable laws, LVLX policies, advertising standards, compensation plan rules, product claim guidelines, and compliance instructions.

12No Income Guarantee

Participation in the LVLX partner program does not guarantee income.

Any income, rank, bonus, commission, or business result depends on many factors, including personal effort, skill, time, consistency, customer demand, market conditions, compliance with LVLX rules, and other factors outside LVLX's control.

No person should enroll as a partner based on an expectation of guaranteed income.

Partners are responsible for accurately representing the LVLX opportunity and must not make misleading, exaggerated, or unapproved income claims.

13Payments

LVLX may accept payment through Stripe, Authorize.net, NMI, PayPal, merchant accounts, credit card processors, payment gateways, or other payment providers.

Depending on the product or service purchased, customers may pay LVLX directly or may be redirected to a third-party partner, provider, processor, lab, telehealth platform, pharmacy, or other service provider.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize LVLX or its applicable payment processor to charge the amount shown at checkout.

LVLX is not responsible for payment processing delays, card issuer decisions, bank holds, third-party processor errors, failed payment authorizations, or declined transactions.

All prices are listed in U.S. dollars unless otherwise stated.

14Coupons, Vouchers, and Access Products

Certain LVLX purchases may be structured as coupons, vouchers, access products, subscription benefits, or other access-related purchases that may be redeemed toward eligible third-party services.

A coupon, voucher, access purchase, or subscription benefit is not a guarantee of medical approval, prescription issuance, treatment eligibility, lab result, pharmacy fulfillment, medication access, or any specific health outcome.

Coupons, vouchers, access products, and subscription benefits may be subject to separate terms, expiration rules, partner rules, provider rules, redemption limits, or eligibility restrictions.

15Subscriptions and Automatic Renewal

LVLX may offer optional recurring subscriptions, including the rX by LVLX telehealth access subscription, currently priced at $129.95 per month for an Individual membership and $169.95 per month for a Family membership, unless otherwise stated at checkout. Pricing is subject to change, and the price disclosed to you at checkout is the price that applies to your subscription.

By purchasing a recurring subscription, you authorize LVLX or its payment processor to charge your selected payment method automatically at the recurring interval disclosed at checkout until you cancel.

Subscription terms, pricing, billing frequency, included benefits, and cancellation instructions will be disclosed at checkout or in your account.

You may cancel by emailing support@lvlxhq.com or by using the "cancel account," subscription cancellation, or cancellation feature in the LVLX back office when available.

Cancellations apply prospectively. Unless otherwise required by law or expressly stated in the LVLX Refund and Return Policy, cancellation stops future billing but does not automatically refund amounts already charged.

To avoid future billing, cancellation requests should be submitted before the next billing date.

16Order Acceptance and Availability

All orders are subject to acceptance, availability, fraud screening, payment approval, compliance review, and any applicable third-party provider requirements.

LVLX may refuse, cancel, limit, hold, or reverse any order for any reason, including suspected fraud, pricing errors, inventory issues, fulfillment issues, abuse, policy violations, legal concerns, processor requirements, provider restrictions, or underwriting requirements.

LVLX reserves the right to limit quantities purchased by any person, household, partner, account, payment method, billing address, shipping address, or order.

17Shipping and Fulfillment

Shipping options, costs, and timelines may vary based on the product, vendor, fulfillment provider, destination, and carrier.

Customers are responsible for providing accurate shipping information.

LVLX is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete shipping addresses provided by the customer.

Shipping times are estimates only and are not guaranteed unless expressly stated in writing.

Risk of loss for shipped products may transfer according to the applicable carrier, vendor, or fulfillment provider terms.

18Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the LVLX Refund and Return Policy, which is incorporated into these Terms by reference.

Certain items and fees are non-refundable, including but not limited to opened products, used items, partner enrollment fees, accessed digital services, rendered consultations, processed lab services, redeemed coupons or vouchers, and pharmacy-dispensed or prescription-related items once dispensed, shipped, prepared, or processed.

19Customer Responsibilities

You agree to:

1. Provide accurate account, order, billing, shipping, and contact information.
2. Use the website only for lawful purposes.
3. Maintain the confidentiality of your account login information.
4. Notify LVLX promptly of unauthorized account activity.
5. Review all checkout details before placing an order.
6. Review third-party provider terms, policies, privacy notices, and consent forms where applicable.
7. Contact LVLX support first regarding order issues, billing questions, or refund requests.

20Prohibited Uses

You agree not to:

1. Use the website for unlawful, fraudulent, deceptive, abusive, or harmful purposes.
2. Misrepresent your identity, payment information, account information, medical status, or eligibility.
3. Submit medical records, prescriptions, lab results, diagnoses, symptoms, health questionnaires, or protected health information to LVLX support.
4. Interfere with the website's operation, security, payment systems, or back-office systems.
5. Attempt to gain unauthorized access to LVLX systems or accounts.
6. Resell products without authorization.
7. Make false or misleading claims about LVLX, its products, partner program, telehealth access, providers, prescriptions, income potential, health outcomes, lab services, or pharmacy services.
8. Use LVLX branding, content, trademarks, images, videos, names, or materials without authorization.
9. Engage in chargeback abuse, refund abuse, account manipulation, coupon abuse, or policy misuse.
10. Violate any LVLX partner policies, advertising guidelines, compensation plan rules, or compliance requirements.

21Intellectual Property

All LVLX names, logos, trademarks, website content, images, product names, copy, designs, videos, documents, graphics, slogans, and other materials are owned by or licensed to LVLX.

You may not copy, reproduce, modify, distribute, sell, display, publish, transmit, exploit, or create derivative works from LVLX intellectual property without prior written permission.

No rights are granted to you except the limited right to use the website for its intended lawful purpose.

22Third-Party Services

LVLX may link to or integrate with third-party providers, labs, telehealth platforms, pharmacies, software systems, payment processors, shipping providers, analytics providers, advertising platforms, or other vendors.

LVLX is not responsible for third-party websites, platforms, terms, policies, services, medical decisions, lab decisions, pharmacy decisions, delays, errors, omissions, outages, or data practices.

Your use of third-party services may be governed by that third party's own terms, privacy policies, HIPAA notices, consent forms, refund policies, and legal disclosures.

You are responsible for reviewing and understanding any third-party terms before using third-party services.

23Privacy

Your use of the LVLX website is also governed by the LVLX Privacy Policy.

LVLX does not intentionally collect, view, store, access, or maintain medical records, prescriptions, lab results, medical intake forms, clinical notes, or protected health information.

Any medical records, health questionnaires, prescription information, lab results, consultations, provider communications, pharmacy services, or clinical decisions are handled by independent third-party providers, telehealth partners, labs, pharmacies, or medical platforms according to their own privacy policies, HIPAA notices, consent forms, and applicable law.

24Disclaimer of Warranties

The LVLX website, products, content, coupons, vouchers, memberships, subscriptions, access products, partner services, and related features are provided on an "as is" and "as available" basis.

LVLX makes no guarantee that the website will be uninterrupted, error-free, secure, available at all times, free from defects, or compatible with every device or browser.

To the fullest extent permitted by law, LVLX disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, availability, and any warranties arising from course of dealing or usage of trade.

25Limitation of Liability

To the fullest extent permitted by law, LVLX shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, personal injury, health outcomes, medical decisions, provider decisions, lab results, pharmacy decisions, prescription decisions, denied medical approval, shipping delays, payment processor actions, account restrictions, or partner income results.

LVLX's total liability for any claim shall not exceed the amount paid by you to LVLX for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

26Indemnification

You agree to defend, indemnify, and hold harmless LVLX, LLC and its owners, officers, managers, employees, contractors, partners, vendors, providers, affiliates, successors, and assigns from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorney's fees, arising from:

1. Your use or misuse of the website.
2. Your violation of these Terms.
3. Your violation of any law or regulation.
4. Your misuse of LVLX services, coupons, vouchers, subscriptions, or partner tools.
5. Your unauthorized claims or representations.
6. Your fraud, chargeback abuse, refund abuse, or policy misuse.
7. Your violation of any third-party rights.
8. Your actions as an LVLX partner, if applicable.

27Account Suspension or Termination

LVLX may suspend, restrict, or terminate your customer account, partner account, access to the website, access to services, or ability to purchase at any time if LVLX believes you have violated these Terms, violated LVLX policies, engaged in fraud, misused the website, abused refunds or chargebacks, made unauthorized claims, violated law, or created risk for LVLX, its processors, providers, customers, partners, or vendors.

Termination does not limit any rights or remedies available to LVLX.

28Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

Any dispute arising from these Terms, the website, or LVLX products or services shall be handled in the appropriate state or federal courts located in Wyoming unless otherwise required by applicable law or agreed in writing.

29Changes to These Terms

LVLX may update these Terms at any time.

Updated Terms will be posted on the website with a revised effective date.

Your continued use of the website after updates are posted means you accept the updated Terms.

30Contact Information

For questions about these Terms of Service, contact LVLX, LLC at 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, or by email at support@lvlxhq.com. Website: www.lvlxhq.com