Refund and Return Policy

01General Return Window

Unless an item, fee, product, service, coupon, voucher, or subscription is listed as non-refundable below, eligible physical products may be returned within 30 days of delivery.

To be eligible for return, the item must be:

1. Unopened.
2. Unused.
3. Unworn, if merchandise.
4. Unwashed, if merchandise.
5. In its original packaging.
6. In resalable condition.
7. Accompanied by proof of purchase.

LVLX reserves the right to deny any return that does not meet these requirements.

02Non-Refundable Items and Fees

The following items and fees are non-refundable unless otherwise required by law or expressly approved by LVLX in writing:

1. The $59 LVLX partner enrollment fee.
2. Opened products.
3. Used products.
4. Worn or washed merchandise.
5. Products that are damaged after delivery due to customer handling.
6. Products without original packaging.
7. Digital services once accessed or delivered.
8. Coupons, vouchers, or access products once redeemed, accessed, used, or expired.
9. Telehealth access after redemption, access, or provider process has begun.
10. Consultations once rendered by a third-party provider.
11. Lab fees once a kit, sample, lab order, collection, processing, or testing has begun.
12. At-home test kits once opened, activated, registered, collected, processed, or submitted.
13. Pharmacy-dispensed, prescription-related, or compounded medication items once dispensed, prepared, processed, or shipped by a third-party pharmacy or provider.
14. Original shipping fees, except where the return is due to LVLX error, a defective item, or an incorrect item.
15. Gift cards, promotional credits, final-sale items, or customized items, if offered.

03Opened Products

Opened products are not refundable.

For safety, tamper-seal, quality-control, and health-related reasons, LVLX does not accept returns of opened, used, partially used, or tampered-with products.

The only exception is when LVLX determines that the item was defective, damaged in transit, incorrect, or subject to a verified fulfillment error.

04Unopened Products

Unopened physical products may be eligible for a refund if:

1. The return request is made within 30 days of delivery.
2. The item is unused, unopened, and in original packaging.
3. The item is in resalable condition.
4. The customer provides proof of purchase.
5. LVLX approves the return before the item is shipped back.

Do not send products back without written return approval from LVLX. Unauthorized returns may be refused and may not be refunded.

05Merchandise Returns and Exchanges

LVLX merchandise, including shirts and caps, may be eligible for return or exchange within 30 days of delivery if the item is unworn, unwashed, unused, in original condition, and has any original tags or packaging.

Size exchanges may be approved for eligible merchandise, subject to availability.

Customers are responsible for return shipping on size exchanges or buyer's-remorse returns.

If merchandise is custom, personalized, limited-run, or print-on-demand, it may be non-refundable except for defects, damage, or fulfillment errors.

06Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, you must contact LVLX within 7 days of delivery at support@lvlxhq.com.

Please include:

1. Your full name.
2. The email address used for the order.
3. Your order number.
4. A description of the issue.
5. Photos of the item, packaging, shipping label, damage, or incorrect item, if applicable.

If LVLX determines that an item was damaged, defective, incorrect, or missing due to LVLX, vendor, fulfillment, or shipping error, LVLX may offer a replacement, exchange, store credit, or refund.

For approved damaged, defective, incorrect, or missing-item claims, LVLX may cover return shipping or may not require the item to be returned.

07Return Shipping

For standard returns, buyer's-remorse returns, and size exchanges, the customer is responsible for return shipping.

LVLX is not responsible for lost return shipments. Customers should use a trackable shipping method when returning any item.

If the return is due to LVLX error, a defective item, an incorrect item, or a verified fulfillment issue, LVLX may provide a prepaid return label or other remedy.

08Original Shipping Fees

Original shipping fees are non-refundable unless the return is due to LVLX error, a defective item, an incorrect item, or a verified fulfillment issue.

09Telehealth Access, Coupons, and Vouchers

LVLX may sell telehealth access coupons, vouchers, subscriptions, or related access products that can be redeemed with independent third-party telehealth providers or service partners.

These items are generally non-refundable once redeemed, accessed, used, expired, or once the third-party provider process has begun.

Purchasing a telehealth access coupon, voucher, subscription, or related access product does not guarantee:

1. A prescription.
2. Medical approval.
3. Treatment eligibility.
4. Medication access.
5. A specific diagnosis.
6. A specific health outcome.
7. A provider recommendation.
8. Pharmacy fulfillment.

All medical consultations, prescriptions, and treatment decisions are made solely by independent licensed medical providers.

LVLX does not provide medical advice, does not write prescriptions, does not dispense medication, and does not make medical decisions.

10Prescription Medications and Pharmacy-Dispensed Items

LVLX does not sell medications or dispense prescriptions.

LVLX does not prescribe, dispense, fulfill, ship, sell, or administer any prescription medication.

Where a customer receives prescription-related, pharmacy-dispensed, or compounded medication items, those items are provided through independent third parties. Any prescription is issued solely by an independent licensed medical provider, and any medication is dispensed solely by a licensed third-party pharmacy. Such items are governed by the applicable third party's policies and by applicable law.

Because any medication is dispensed by an independent third-party pharmacy, refund eligibility for dispensed medications is determined solely by that pharmacy's policies and by applicable law. Under the laws and pharmacy regulations of many jurisdictions, prescription medications cannot be returned or refunded once dispensed. LVLX does not control, set, or administer pharmacy refund policies.

11Lab and At-Home Test Kit Items

LVLX may offer access to at-home test kits or lab-related products through third-party partners, including Bio X or other testing partners.

Lab fees, test kit fees, and related charges may be non-refundable once a kit is shipped, opened, activated, registered, collected, returned, received by the lab, processed, or tested.

Any lab results, sample processing, test interpretation, medical review, or related services are handled by the applicable third-party lab or provider.

LVLX does not perform laboratory testing, interpret lab results, provide medical conclusions, diagnose conditions, or provide treatment recommendations based on lab results.

12Partner Enrollment Fee

The LVLX partner enrollment fee is currently $59 and is a one-time fee for individuals who choose to enroll as LVLX partners.

The partner enrollment fee is non-refundable.

Customers do not pay a partner enrollment fee unless they choose to enroll as LVLX partners.

Partner enrollment does not guarantee commissions, income, bonuses, rank advancement, customer acquisition, sales, or business success.

13Subscription Cancellation

LVLX may offer optional recurring subscriptions, including the rX by LVLX telehealth access subscription, currently priced at $129.95 per month for an Individual membership and $169.95 per month for a Family membership, unless otherwise stated at checkout. Pricing is subject to change, and the price disclosed to you at checkout is the price that applies to your subscription.

By purchasing a recurring subscription, you authorize LVLX or its payment processor to charge your selected payment method automatically at the recurring interval disclosed at checkout until you cancel.

You may cancel a subscription by emailing support@lvlxhq.com or by using the cancellation feature in your LVLX back office when available.

Cancellation stops future billing. Cancellation does not automatically refund charges already processed unless required by law or expressly approved by LVLX.

To avoid future billing, cancellation requests should be submitted before the next billing date.

14How to Request a Return, Refund, Exchange, or Cancellation

To request a return, refund, exchange, or cancellation, email support@lvlxhq.com.

Please include:

1. Your full name.
2. The email address used for the order.
3. Your order number.
4. The product or service purchased.
5. The reason for the request.
6. Photos, if the item is damaged, defective, incorrect, or missing.

LVLX may request additional information before approving or denying a request.

Do not ship products back unless LVLX has approved the return. Unauthorized returns may be refused and may not be refunded.

15Refund Processing Time

If a refund is approved, LVLX will generally process the refund within 5 to 10 business days after approval or after receipt and inspection of the returned item, if a return is required.

Refunds are issued to the original payment method unless LVLX approves another method.

Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

16Chargebacks and Payment Disputes

If you have a problem with an order, billing issue, subscription, return, or refund request, please contact LVLX first at support@lvlxhq.com so we can review and attempt to resolve the issue.

LVLX reserves the right to suspend accounts, cancel orders, terminate partner status, restrict future purchases, or take other appropriate action in cases of fraud, chargeback abuse, refund abuse, account misuse, or policy violations.

17Order Cancellations

Order cancellation requests may be submitted to support@lvlxhq.com.

LVLX cannot guarantee cancellation once an order has been processed, fulfilled, shipped, redeemed, accessed, or sent to a third-party provider, vendor, lab, telehealth partner, pharmacy, or fulfillment partner.

18Third-Party Provider Policies

Some products, services, coupons, vouchers, test kits, telehealth access, pharmacy-related items, or lab-related items may be provided, processed, fulfilled, or governed by third-party providers.

Third-party providers may have their own refund, cancellation, privacy, medical, pharmacy, lab, shipping, or service policies.

Where a third-party policy applies, LVLX may be limited in its ability to issue refunds, cancellations, replacements, or service changes.

19Changes to This Policy

LVLX may update this Refund and Return Policy at any time.

Updated versions will be posted on the website with a revised effective date.

Your continued use of the website or purchase through LVLX after an updated policy is posted means you accept the updated Refund and Return Policy.

20Contact Information

For refund, return, exchange, cancellation, damaged-item, missing-item, or subscription questions, contact LVLX, LLC at 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, or by email at support@lvlxhq.com. Website: www.lvlxhq.com